Azure discovery issues
Check network access
Section titled “Check network access”If Test Credential fails or Azure discovery cannot retrieve data:
- From the server running vScope, check connectivity to each endpoint in the Azure RM endpoints table over HTTPS (TCP port 443).
- If an endpoint cannot be reached, check the firewalls between the server and that service. Adjust any rules blocking access, then repeat the connectivity check from the vScope server.
- Once the required endpoints are reachable, click Test Credential again and rerun discovery.
- If the test still shows a warning, hover over Test Credential to identify any failed permission checks and compare them with the Azure permissions reference.
For other vScope network and firewall requirements, see Ports used by vScope.
Duplicate Azure devices in vScope
Section titled “Duplicate Azure devices in vScope”- Toggle: Discovery Manager → Credentials → AzureRM → Merge duplicate devices.
- Effect: vScope groups devices with the same hardware ID and shows only the newest; Azure/Entra is untouched.
- When to use: You see duplicate devices caused by enrollment noise and don’t want to clean them in Azure.
- Related: Troubleshooting: Duplicates and Stale Objects in Microsoft Entra ID.
Match local and Azure domains
Section titled “Match local and Azure domains”Azure often uses a different domain than on-prem AD. Align them so assets merge correctly.
Steps:
- In vScope, go to Discovery → Suggestions.
- Create a Custom suggestion to map equivalent domains (e.g.,
vscope.net↔company.com). - Apply and rerun discovery.
M365 license friendly names look odd
Section titled “M365 license friendly names look odd”- vScope shows Microsoft’s published “Friendly Name” values.
- Microsoft frequently renames plans; casing and naming may lag their Admin Center.
- We periodically refresh these names; discrepancies often resolve when Microsoft updates their feed.
Common errors
Section titled “Common errors”| Error | What happened | Suggested action |
|---|---|---|
| Failed to retrieve… | Azure API call failed. | Confirm the app has all required API permissions and admin consent. |
| SSLHandshakeException | TLS handshake failed. | Verify network path and certificates between vScope and Azure. |
| java.lang.RunTimeException: Found Duplicate ID’s | Microsoft Graph returned duplicate identifiers. | Usually temporary; retry after a short interval. |