Tracker email notifications
vScope sends two kinds of Tracker emails for the cases on your Watchlist:
- Case emails report changes. If nothing happens to a case, no email is sent.
- The Watchlist overview reports status. It is sent once a day, whether or not anything changed.
Settings
Section titled “Settings”Click your profile icon (top right) > Account Settings > Email notifications tab. The Tracker section has three settings. All three are enabled by default.
| Setting | What it does |
|---|---|
| Your Watchlist email notifications | Enables or disables all case emails for the cases on your Watchlist (see Case emails). |
| Your Watchlist overview | Sends a daily summary email of all Tracker cases on your Watchlist (see Watchlist overview). |
| Detailed emails | Includes unchanged assets in the emails for cases on your Watchlist, and includes cases with status OK in the Watchlist overview. All rows are listed, never cut off (for example “+10 assets”). |
Your Watchlist email notifications and Your Watchlist overview are independent of each other. For example, you can receive the Watchlist overview without receiving case emails.
Case emails
Section titled “Case emails”A case opens when its conditions are met, for example number of user accounts is not 30 or number of assets > 0. After every Tracker run, you get an email when a case on your Watchlist:
- Opens
- Closes
- Gets worse (more assets or results)
- Gets better (fewer assets or results)
- Has a change you track, if the case is configured to email only when something changes, for example the RAM setting on a server or the number of users in a group
When Tracker runs is set in Settings > Tracker > Tracker Run:
- After discovery (default): after every Discovery, including scheduled Discoveries and rediscoveries.
- Daily: once a day at a custom time.
Watchlist overview
Section titled “Watchlist overview”One summary email listing all cases on your Watchlist, with the number of cases per severity (OK, Notice, Warning, Critical) and the number of matching assets per case. Arrows show whether a case got worse or better.
- It is sent once a day, by default at 12:00. The time is independent of the Tracker Run schedule.
- It is sent even if nothing changed, as long as at least one case is on your Watchlist.
- With Detailed emails enabled, it also lists cases with status OK.
Requirements
Section titled “Requirements”You receive case emails only when all of these are true:
- Your Watchlist email notifications is enabled. If it is disabled, no case emails are sent, regardless of your Watchlist.
- The case is on your Watchlist with notifications enabled (bell icon). Cases that are not on your Watchlist never send you email.
- The case changed in the latest Tracker run (see Case emails).
You receive the Watchlist overview only when Your Watchlist overview is enabled and you have at least one case on your Watchlist.
For both:
- Your profile has an email address.
- Out of office is not active (Email notifications tab, “Turn off until”). While it is, all Tracker emails are suppressed.
- Your organization’s email server is configured. Administrators are alerted whenever emails fail to send.
Troubleshooting: no email received
Section titled “Troubleshooting: no email received”Go through the requirements. If they are all met and you expected a case email, the case probably had no change in the latest Tracker run: it hasn’t opened, closed, got better or worse, or had a tracked change. Open the case in Tracker to see its current status.
If emails are not being sent at all, the problem may be with the email server. Administrators are alerted when sending fails, and the error message helps identify the cause. See Email Server for common errors and how to fix them.