Warranty

Goal

Pull hardware warranty status from vendors into vScope.

Before you start

• Role: Admin (or equivalent rights to manage credentials).
• vScope has asset serial numbers/service tags collected.
• Internet access from the vScope server, or a configured discovery proxy.

Add warranty lookups

1. In vScope, go to Discovery > Credentials.
2. Click Create credential → Warranty.
3. Choose the vendors to include. Dell TechDirect and Lenovo need no extra fields; HP requires an API key and secret requested from HP first — see its page below.
4. (Optional) Assign a discovery proxy if internet access is restricted.
5. Save the credential and run a discovery. vScope pulls warranty data for devices whose serials match the selected vendors.

Supported vendors

Each vendor has its own setup steps, requirements, and troubleshooting:

• Dell TechDirect — built-in integration, no API key needed.
• HP — requires an API key and secret; request access from HP before you start.
• Lenovo — built-in integration, no API key needed.

Update frequency

• Initial lookup: next successful discovery after the Warranty credential is enabled.
• Refresh/Re-check is done on a monthly basis.

Troubleshooting

1. Confirm the device has a serial number/service tag in vScope.
2. Verify the vendor is supported and selected in the credential.
3. Ensure the Warranty credential is enabled and the latest discovery succeeded.
4. Check network access to the vendor endpoints (port 443) or that the proxy is configured.
5. For vendor-specific issues, see that vendor’s page above (e.g. HP API key/secret validity).