Warranty

Goal: pull hardware warranty status from vendors into vScope.

Before you start

• Role: Admin (or equivalent rights to manage credentials).
• vScope has asset serial numbers/service tags collected.
• Internet access from the vScope server, or a configured discovery proxy.
• Vendor access details:
  • Dell and Lenovo: none
  • HP: API key, provided by your HP Account Manager.

Add warranty lookups

1. In vScope, go to Discovery > Credentials.
2. Click Create credential.
3. Choose vendors to include, then provide required inputs:
   • Dell TechDirect and Lenovo:, no extra fields.
   • HP: API key and API secret.
4. (Optional) Assign a discovery proxy if internet access is restricted.
5. Save the credential and run a discovery. vScope pulls warranty data for devices whose serials match the selected vendors.

Supported vendors (requirements and endpoints)

Vendor	Requirements	Endpoint (TCP 443)
Dell TechDirect	None beyond serials	https://apigtwb2c.us.dell.com
HP	API key	https://warranty.api.hp.com
Lenovo	None beyond serials	https://supportapi.lenovo.com

Update frequency

• Initial lookup: next successful discovery after the Warranty credential is enabled.
• Refresh/Re-check is done on monthly basis.

Troubleshooting

1. Confirm the device has a serial number/service tag in vScope.
2. Verify the vendor is supported and selected in the credential.
3. Ensure the Warranty credential is enabled and the latest discovery succeeded.
4. Check network access to the vendor endpoints (port 443) or that the proxy is configured.
5. For Dell/HP, re-check the TechDirect account or API key validity.