HP

Goal: retrieve HP device warranty status using HP’s Product Warranty API.

Before you start

• Role: Discovery admin (can manage credentials).
• API Key and API Secret for HP Product Warranty (requested from your HP Account manager).
• Device serial numbers captured in vScope; HP lookups are serial-based.
• Network: outbound HTTPS to https://warranty.api.hp.com on port 443 (or configured proxy).

Get HP API credentials

Note

Accessing your HP API credential requires your HP Account Manager’s mailing address. Please contact your IT partner och HP sales rep for this information.

1. Request API access by contacting warrantyapi.customers@hp.com, providing your HP Account Manager’s mailing address. You may also contact the account manager directly and request access to your HP warranty API.
2. Wait for approval. This will give you access to HP’s Developer Portal
3. Login, and access you API credentials.
4. Select the API credential, and copy the API key and secret.

Caution

By default, the API key needs to be renewed within 90 days. Please contact warrantyapi.customers@hp.com for custom expiration date.

Add HP warranty in vScope

1. In vScope, go to Discovery > Credentials.
2. Click Create credential → Warranty → select HP.
3. Enter the HP API Key and API Secret.
4. (Optional) Assign a discovery proxy if direct internet access is blocked.
5. Save, then run a discovery. HP warranty data is fetched for devices with matching serial numbers.

Verify

• Search and open the table Warranty Summary.
• Ensure that you can view HP in the list of vendor, together with various Warranty start and end dates etc. for the asset.

Troubleshooting

1. No results: confirm the device serial is present in vScope and matches HP format.
2. Credential errors: re-check API Key/Secret and that your developer account is approved.
3. Network errors: verify outbound HTTPS to warranty.api.hp.com:443 or proxy settings.