Dell TechDirect

Dell TechDirect offers valuable services throughout the lifecycle management of Dell devices, including crucial information about active warranties. This specific data is often unavailable from other sources within your local data center, making it necessary to retrieve it externally. By connecting vScope to Dell TechDirect, you can seamlessly access this information for improved life cycle management and visibility.

View Warranty Status for your Dell Devices

To gather warranty status details for your Dell devices, you need to configure a credential in vScope:

1. Navigate to Discovery > Credentials.
2. Click Create credential and choose Warranty.
3. Ensure that Dell is enabled in the list and click Save.

During the next discovery cycle, vScope will attempt to retrieve warranty information for all identified Dell devices within your environment.

Note

Administrator privileges are required to access and manage the discovery settings in vScope.

Frequently Asked Questions

Do I need to provide a Dell TechDirect API key?

No, vScope has built-in integration to fetch warranty status information directly from Dell TechDirect without requiring a separate API key configuration.

Does vScope require internet access to connect to Dell TechDirect?

Yes, the Dell TechDirect API is accessible over the internet via HTTPS. Therefore, the vScope server must have internet connectivity to successfully retrieve warranty statuses for your Dell devices.

If necessary, you can configure specific firewall rules for these requests:

• URL: https://apigtwb2c.us.dell.com
• Port: 443

How often is the warranty status updated?

vScope automatically attempts to fetch the initial warranty status from Dell TechDirect when new Dell devices are discovered. If you extend or modify existing warranties for your Dell devices, vScope will refresh this information on a monthly basis.