Email Server

To enable automated emails in vScope, such as Scheduled exports and Tracker notifications, you need to configure your own email server settings.

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Configuring the Email Server

1. Navigate to Email Integration:
   Go to Settings > Email Integration in the vScope settings menu.

2. Enter SMTP Settings:

   • SMTP Server: Enter the address of your SMTP server.
   • Port: Specify the port used by your SMTP server.
   • Sender Address: Provide the email address that will appear as the sender for all vScope notifications.
   • SMTP Authentication: If your SMTP server requires authentication, enter the credentials (username and password) for the server.

3. Save Configuration:
   Click Save to apply your email server settings.

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Tip

You can test the configuration by sending a test email to confirm that vScope is successfully connected to your email server.

Common Errors

• java.net.SocketTimeoutException: The email server is not responding as expected. This is known to be caused by either of the following:
  • Exchange servers have Message Throttling - A significant number of queued emails may be sent within a short period of time depending on the number of users, alerts, and reports, causing throttling to engage.
  • The network cannot transfer the data to the mail server within the specified time interval in the mail server timeout
  • Inbound rules in the network security group (Network Network Deny) on the application are blocking the incoming email server acknowledgment message