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vScope Support Page

Wrong License Error

The “Wrong License” error in vScope typically arises due to a mismatch in the machine identification parameters, often stemming from changes in network configurations or connectivity issues. vScope licenses are bound to specific machines, identified partly by their MAC addresses. Any change in network settings, such as adjusting connections, adding or removing network adapters, or temporary network disconnects, can lead to a discrepancy in the machine ID, triggering this error.

Common Causes

  1. Network Configuration Changes
    Adjustments like adding or removing a network connection, or changing network adapters, can result in a new MAC address, which vScope uses to validate the machine ID.

  2. Temporary Network Disconnection
    If the machine experiences a loss of network connectivity, the MAC address may be reassigned, causing vScope to see it as a different machine.

Solution

If you encounter this error, it is recommended to reach out to InfraSight Labs for assistance in restoring your license.

Contact Support

Please contact support@infrasightlabs.com with the following information:

  • Machine ID: The current machine ID as shown in the vScope error message.
  • Details of Network Changes: Any recent modifications to network settings or hardware.

InfraSight Labs support can guide you through revalidating your license, ensuring it is accurately associated with the intended machine.