Locked Out/Unable to Log in to vScope

Unable to log in using a local vScope account

  • Make sure that your login credentials are correct. If you’ve forgotten your password you can click “Forgot password” on the login screen.
  • If you don’t receive any email, your email integration might have failed. Contact your vScope admin to reset a new password.
    vScope log in screen

Unable to log in with an account managed in another directory (SSO or Active Directory)

Locked out from vScope

The most common reasons for being locked out from vScope are:

  1. Directory Integration connection is broken:
    1. Sign in with your local admin account (created when you installed vScope).
    2. Go to Settings > Directory integration (or Single Sign-On) and validate the settings.
  2. Changes have been made to the Directory group with access to vScope:
    1. Contact the directory administrator and ensure that you are still part of the group that is allowed to sign in to vScope.

Still no access or can’t find the local administrator?

Contact support@infrasightlabs.com.

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