- Stop the vScope Service.
- In C:\vScopeData\global\usermanager create a text document (.e.g. Notepad) named onetime and make sure you delete .txt in the file name and save it with UTF-8 encoding.*
- In this file, add username and password for the recovery user, as well as the License Instance ID (can be obatined by our support) of the installation:
recovery.username= USERNAME
recovery.password= PASSWORD
recovery.licenseid= Contact Support for License Instance ID
*If you don’t have the file name, you may go to File Explorer Options in the Control Panel and uncheck “Hide extensions for known file types” in the View tab, then click Apply
- Start the vScope Service. A recovery user will be generated upon start and added to the vScope Admins group. The onetime file will be deleted in this process if everything goes OK.
- Login with the same username and password entered in the onetime file.
- Perform the recovery actions such as adding users, logging in as another user and changing password, fixing directory integration etc.
The recovery user will exist until manually deleted.